true innovations super task air office chair black 44086

#TRUE INNOVATIONS SUPER TASK AIR OFFICE CHAIR BLACK 44086 FULL#

This company not only responded promptly but they sent me a replacement base for free. Enough to make my back uncomfortable after a while. I was willing to purchase a new base for the chair as it was slightly leaning. I told them of my appreciation for the chair. It was a great purchase and I wanted them to know I was not complaining. I emailed this company and gave their chair praise. I am sure mostly due to my sitting posture or lack of posture. (Serta iComfort i5000 Ergonomic Executive chair) After 3 years it started leaning. I purchased an expensive office chair from this company. Thank you for your time and consideration.

#TRUE INNOVATIONS SUPER TASK AIR OFFICE CHAIR BLACK 44086 FULL#

I would greatly appreciate any assistance you could provide in ensuring that True Innovations honors their warranty agreement, whether it be by repairing my chair, replacing it, or offering me a full refund.I have attached all relevant documents and records of communication for your perusal. This ordeal has not only cost me in terms of time and energy, but has also affected my productivity and work environment.I am therefore reaching out to the Better Business Bureau to seek your intervention in this matter. This is despite my diligent follow-*** and attempts to communicate with them in order to resolve the issue.As it stands, I am left with a $600 office chair that is unusable due to the broken backrest, and the manufacturer, True Innovations, has failed to provide any solution or compensation. I was willing to accept this solution as a compromise, and expected that it would at least close the issue.Yet, in my most recent interaction with True Innovations on August 3, 2023, another customer service representative (CSR 461) informed me that there were no records of my previous claim, phone calls, or emails. However, they offered a refund as a remedy to the delay. Upon contacting them again to rectify this mistake, I was informed that the correct part was backordered and that it would take ***** weeks for it to arrive at the warehouse.I followed up on this issue in April 2023, only to be informed that the part had been delayed further.

I spoke with a customer service representative, designated CSR 460, who in turn sent me the wrong replacement part. I am writing to express my dissatisfaction with True Innovations' customer service, specifically in relation to their failure to honor a 10-year warranty agreement for a ******************************* Office Chair I purchased.My ordeal began on January 25, 2023, when I contacted them to file a claim for a broken backrest.

True innovations super task air office chair black 44086